At Ursula Crafts, we strive to provide high-quality DIY crafting products. If you receive a defective or damaged item, we’re here to help!
1. Eligibility for Returns
- Returns are only accepted for damaged, defective, or incorrect items.
- Customers must notify us within 7 days of receiving the product by emailing [email protected] with proof of the issue.
2. Return Process
- Once your return request is approved, we will provide instructions for returning the item.
- The product must be unused and in its original packaging.
- Return shipping costs may be covered by the customer unless the issue is due to our error.
3. Refund Policy
- Refunds are issued only for eligible returns that meet our guidelines.
- Approved refunds will be processed within 10 business days after we receive the returned item.
- Refunds will be made in the form of a cash refund upon return pickup or replacement product, based on customer preference.
4. Exceptions
- We do not accept returns for change-of-mind purchases.
- Custom or personalized items are non-refundable unless damaged or defective.
5. Contact Us
For return requests or questions, email us at [email protected].